MICC unable to login to web page after upgrade/repair

I just upgraded MICC 8.1.1.- to all appeared to go well until i tried to login in to run some reports

The web paged showed an error advising the user didn’t have permission

The issue appears to be the account used for the application pool had been reset to default.

In default this is set to local system. It needs to be set to the account you are using for your services.

Right click on the PrairieFyre application pool and choose advanced settings. Scroll down and change the Identity.



How to: Help with bulk deployof Micollab desktop client


How to: Import MCD directory into UC360

OK, so I’ve tested this out and it actually works pretty good.

The manual states that the only supported .csv file is from the Telephone Directory form off of the 3300 (Also note that the .csv must be renamed to MN_Generic.csv in order to work).

To test, I used an older SanDisk Cruzer Micro 2.0 GB USB stick. I had it formatted to FAT32 (Not sure that it matters though). I also tried a USB hard drive which did not work.

It was blank but according to the manual it HAS to be in the x://uc360/backups directory. Once I created that directory, I placed the .csv in there and then off of the UC360 I went to Settings > Advanced > System Settings > Contact Settings. I then check marked the Populate from CSV file: MiVB, MiVO-250 option, and then pressed the Import Contacts from USB option, I then got a Contacts CSV files copied confirmation on the UC360. I then went into the Contacts section on the UC360 and sure enough, all the contacts were in there!


Credit goes to IronGladiator

How to: Extract Greetings from Call Director


1. Log into NPM as root via putty.
2. Navigate to /usr/vm/val5/Callflows using “cd /usr/vm/val5/Callflows”
3. Use cat command to view callflow that contains greeting you want using “cat mbox_XXXX.xml” where XXXX in mailbox number.
1. Log into NPM as root via winscp.
2. Navigate to ” /usr/vm/val5/Callflows/ ” .
3. Find callflow you are trying to copy greeting from (they are in form “mbox_XXXX.xml” where XXXX is mailbox number) and right click and select Edit.
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