This one had me going for a few hours.
When a user tried to login to Micollab via the legacy app or webcleint an error would show invalid credencials. But we know that the credencials are correct as the user could login to the Micollab portal!
Continue readingAfter adding feature 289 to the FCOS for your user you expected voicemail to email to work. Not with out these extra options!
Continue readingSo you enabled FCOS option 289 UM-SMTP but no emails arrived when voicemail are left.
Continue readingAfter adding your email server IP/FQDN in email settings you have left some test voicemails but no email arrives!
You check the “qmail.current” log under “View log files” and find the issue, whew. How ever, now you are left with lots of failed voicemail to email messages in the qmail buffer which you dont want to be sent to the users
How do i delete unwanted emails from the qmail queues?
Continue readingThere is a known issue on Micollab server version 7.x and 8.x where the Micollab mobile client is failing to register to the Micollab server when used on an Iphone with IOS v13 or v14
Continue readingSo you have your self a wireshark trace of a call with audio issues
If you dont know how to capture a wireshark trace from an MBG take alook at this post. It needs updating which i will do hopefully soon.
Continue readingYou know the score. You leave a wireshark trace running for an hour and it grows to a couple of GB. When you try and open the file it takes for ever to load and filter.
What do you do?
Continue readingThere is no reboot later option in MSL web GUI. Only reboot now or shutdown
How ever linux has a command to do just this
Continue readingSo the customer would like to be able to update names etc on the Micollab but you don’t want to give them admin access.
You can give them access to the user and services section only
Continue reading