Rarely you need to un-delete a voicemail message. Or maybe you need to migrate users from one nupoint to another but not restore the whole backup
If you have a backup file from the Nupoint or Micollab then you can extract it from here
Continue readingWhen running a diagnostic test on the deployment profile it does three tests. The third test is checking for connection from 85.214.114.20X to your micollab server on TCP port 36008 (through your MBG web proxy possibly)
You can test this manually via web browsing to this URL: https://mcdiagnostics.easydeploy.net/ucawebsocket/?ucahost=The FQDN of the Micollab server
e.g. https://mcdiagnostics.easydeploy.net/ucawebsocket/?ucahost=micollab.pmhaynes.co.uk
The web page should show “{“msg”:”(200 OK)”}” Anything else means the connection is blocked
e.g “Incomplete response received from application” is a response i got when the port was blocked by the firewall
There is a known issue on Micollab server version 7.x and 8.x where the Micollab mobile client is failing to register to the Micollab server when used on an Iphone with IOS v13 or v14
Continue readingThere is no reboot later option in MSL web GUI. Only reboot now or shutdown
How ever linux has a command to do just this
Continue readingSo the customer would like to be able to update names etc on the Micollab but you don’t want to give them admin access.
You can give them access to the user and services section only
Continue readingThe logs to check when accessing the AWV through a web proxy are located on the web proxy MBG
/var/logs/httpd/access_log
and
/var/logs/httpd/error_log
The best way to watch them as you perform a test connection is using the “tail -f” command in putty or from the console
If you dont know how to putty to see the mbg console check out this post
Example:
tail -f /var/log/httpd/error_log |grep {your ip address you are connecting from}
and
tail -f /var/log/httpd/access_log |grep {your ip address you are connecting from}
Run these commands from putty or the console. Login as root not admin
Dont know how to putty to the MSL/MBG/Micollab? See this post
nc -vz {AWV URL} 443
nc -vz {AWV URL} 4443
nc -vz {AWV 2nd URL} 443
nc -vz {AWV 2nd URL} 4443
URL will be the Micllab FQDN and the AWV FQDN
E.G. conference.yourdomain.com and conference1.yourdomain.com
When the command is ran you should get a “succedded” back
Just had this issue where the Micollab no longer connects to the customers active directory server.
The test to try and prove the connection is working is done from the console
Via putty for example
openssl s_client -showcerts -connect {AD Server}:636
When installing the MiCollab client you are also prompted to install the Mitel Collaboration Advanced client (MCA). If you are using a teminal server or citrix you may wish to install the app into a standard location rather than c:/users/username/appdata…..
To do this you will need the MCAClient-admin.exe file rather than the MCAC-launcher that you get fro the MCA website.
I could find the file on the server under
usr/awc/connpoint/content/
but wanted to web browse to that file to download it.
Could find it for 10 minutes and didn’t know how to scan the website fro downloads.
Finally found it in the audio web conferencing user help manual
http(s)://<servername>/wd/MCAClient-admin.exe
If you have a need to test that a link is stable between servers
e.g. between an MBG and a Micollab