Micollab: Voicemail to email FCOS options required

After adding feature 289 to the FCOS for your user you expected voicemail to email to work. Not with out these extra options!

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Micollab: Voicemail to email not being sent

So you enabled FCOS option 289 UM-SMTP but no emails arrived when voicemail are left.

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Micollab: Voicemail to email troubleshooting.

After adding your email server IP/FQDN in email settings you have left some test voicemails but no email arrives!

You check the “qmail.current” log under “View log files” and find the issue, whew. How ever, now you are left with lots of failed voicemail to email messages in the qmail buffer which you dont want to be sent to the users

How do i delete unwanted emails from the qmail queues?

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How to: Extract Greetings from Call Director

LOCATING THE CALL FLOW AND MESSAGE NUMBER:

1. Log into NPM as root via putty.
2. Navigate to /usr/vm/val5/Callflows using “cd /usr/vm/val5/Callflows”
3. Use cat command to view callflow that contains greeting you want using “cat mbox_XXXX.xml” where XXXX in mailbox number.
OR
1. Log into NPM as root via winscp.
2. Navigate to ” /usr/vm/val5/Callflows/ ” .
3. Find callflow you are trying to copy greeting from (they are in form “mbox_XXXX.xml” where XXXX is mailbox number) and right click and select Edit.
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