Users are complaining that the Message indication lamp is not lit when they know they have unread voicemails!Continue reading
Micollab : Nupoint call detailed recording (CDR)
You want to turn on CDR reporting but the manual advises to choose options that are not available.Continue reading
How to : Retrieve voicemail messages from a Micollab backup
Rarely you need to un-delete a voicemail message. Or maybe you need to migrate users from one nupoint to another but not restore the whole backup
If you have a backup file from the Nupoint or Micollab then you can extract it from hereContinue reading
Micollab: Voicemail to email FCOS options required
After adding feature 289 to the FCOS for your user you expected voicemail to email to work. Not with out these extra options!Continue reading
Micollab: Voicemail to email not being sent
So you enabled FCOS option 289 UM-SMTP but no emails arrived when voicemail are left.Continue reading
Micollab: Voicemail to email troubleshooting.
After adding your email server IP/FQDN in email settings you have left some test voicemails but no email arrives!
You check the “qmail.current” log under “View log files” and find the issue, whew. How ever, now you are left with lots of failed voicemail to email messages in the qmail buffer which you dont want to be sent to the users
How do i delete unwanted emails from the qmail queues?Continue reading
Standalone-NuPoint to NuPoint-MiCollab migration
In the release notes for MiCollab version 126.96.36.199 there is a small section on migrating standalone nupoint to micllab nupoint
It appears there are some scripts but these are available from Mitel professional services. Not freely downloadable
How to copy mailbox Name or Greeting recording to use on a new server
How to copy mailbox Name or Greeting recording to use on a Nupoint new server
Mitel Tech document # HO2013
How to: Extract Greetings from Call Director
LOCATING THE CALL FLOW AND MESSAGE NUMBER:
1. Log into NPM as root via putty.
2. Navigate to /usr/vm/val5/Callflows using “cd /usr/vm/val5/Callflows”
3. Use cat command to view callflow that contains greeting you want using “cat mbox_XXXX.xml” where XXXX in mailbox number.
1. Log into NPM as root via winscp.
2. Navigate to ” /usr/vm/val5/Callflows/ ” .
3. Find callflow you are trying to copy greeting from (they are in form “mbox_XXXX.xml” where XXXX is mailbox number) and right click and select Edit.
Linux – log ping command results with time and date
If you have a need to test that a link is stable between servers
e.g. between an MBG and a Micollab