Users are complaining that the Message indication lamp is not lit when they know they have unread voicemails!
If you have checked my other posts around MWI here and can see the nupoint is sending the command to light the lamp but the lamp is not being lit or extinguished then yo may have a blockage in the MWI queue
Putty in to the Micollab/nupoint witht he root user. If you dont know how, check this post
Change directory to /usr/local/vm/mwla/28
Then type ll *
This should show a foler called processing with total 0, ready with total 0 and retry with total 0.
If it doesnt then you might have a blockage
change directory to processing and list the contents with command ls
Make a note of the mailbox numbers shown as these may be the cause ofthe blockage
You are then safe to delete these files with command rm *
do the same for folder retry and ready
After they are deleted you will need to restart restart the MWI service
Find the Plid of the service using command ps -ef | grep mitaiMWI (case sensitive)
Note the plid number displayed
To kill that plid use command kill -9 <plid number>
See the officail Mitel docuemt for more details and pics
Document ID SO3761