Since version MCD6 you have been able to Hot desk with 5604 SIP handsets
I recently tried to setup this up and failed.
Below is what i changed to make it work.
The two important bits are “Local R key handling” & Coder = 20 MS & “Enable Supplementry services”
Also to change the handset into Hot desk you will need a WINPDM cradle with software
Micontact centre reports alarms in the RSS feed even after you have sorted the issue it is alarming about.
If SQL Express is used in the CCM/IQ environment, it imposes a 4gb capacity (or 10gb for SQLExpress 2008 R2) to each database. After a certain period of time, the database will fill up to its maximum. The amount of time until the maximum capacity is reach depends on the amount of the site traffic / amount of data collected or the amount of historical data present in the database.