Users are complaining that the Message indication lamp is not lit when they know they have unread voicemails!
Continue readingAuthor: Paul
One way audio on diverted calls
Senario:
Customer reported when they re-route allways off switch the call worked with two way audio. But if the call was diverted using 1st alternative the call always had one way audio
Continue readingHow to: Micollab Calendar integration
Here are some links i found in the manaual etc that have helped me with Calendar integration
Continue readingMicollab : Nupoint call detailed recording (CDR)
You want to turn on CDR reporting but the manual advises to choose options that are not available.
Continue readingHow to solve DB corruption
We have all seen the dreaded DB corruption Major alarm
When i have seen this in the past i have been advised, by Mitel, to backup and restore the DB.
Continue readingMivoice Call recorder PVD player
MIVB Busy reset locked extension
I have had this issue a few times now where you are unable to delete an extension because the system mistakenly believes a key is in use
Running command “state ext number” shows the state as busy
Continue readingHelp with MBG SIP traces – Wireshark display filters
I dont’t know why i didnt research this before but you can look for calls by the CLI using the wireshark display filters
- show SIP packets to/from this number:
sip contains01684595000 - show SIP packets to this number:
sip.To contains 01684595000 - show SIP packets from this number:
sip.From contains01684595000
So instead of serching through an endless list of calls for the one you are looking for
Continue readingExplanation of SMDR records for MIVB
How to : Retrieve voicemail messages from a Micollab backup
Rarely you need to un-delete a voicemail message. Or maybe you need to migrate users from one nupoint to another but not restore the whole backup
If you have a backup file from the Nupoint or Micollab then you can extract it from here
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