When you have issues with a Micollab client Mitel will ask you for the logs from the server and the client. What log files to check before sending them to Mitel?
Continue readingAuthor: Paul
Help with SDS errors
The controller shows an SDS error with User ID ref and Hosted User GUID ref. Do i have to enable SDS debug again and search for it or is there a quicker way?
Continue readingMIVB database corruption logs
The MIVB/vMIVB is showing a database corruption alarm and you have decided to perform a backup and restore.
Once it’s completed how do yo know what parts of the DB were corrupt and not restored?
You check this log.
Continue readingMicollab user login shows invalid credencials error when the credencials are correct
This one had me going for a few hours.
When a user tried to login to Micollab via the legacy app or webcleint an error would show invalid credencials. But we know that the credencials are correct as the user could login to the Micollab portal!
Continue readingMicollab: Voicemail to email FCOS options required
After adding feature 289 to the FCOS for your user you expected voicemail to email to work. Not with out these extra options!
Continue readingMicollab: Voicemail to email not being sent
So you enabled FCOS option 289 UM-SMTP but no emails arrived when voicemail are left.
Continue readingWhere can i download the Micollab PC client application from?
- The Micollab clients location is included in the welcome email or the deployment email as long as the email template has been editied by the installer to include the link
- You can also download it direct from your Micollab server
- The Legacy app (version 7.3 and below) is available from https://FQDN/ucs/dl/UnifiedCommunicatorAdvanced.msi (CaSe SeNsItIve)
- The Next Gen app (version 8.0 and above) is available from https://FQDN/ucs/dl/micollab_pc.msi (CaSe SeNsItIve)
- Skype for business plugin – https://FQDN/ucs/dl/MitelMivoiceForLync.msi (CaSe SeNsItIve)
Micollab: Voicemail to email troubleshooting.
After adding your email server IP/FQDN in email settings you have left some test voicemails but no email arrives!
You check the “qmail.current” log under “View log files” and find the issue, whew. How ever, now you are left with lots of failed voicemail to email messages in the qmail buffer which you dont want to be sent to the users
How do i delete unwanted emails from the qmail queues?
Continue readingIPhone IOS 13 & 14 not registering to Micollab server
There is a known issue on Micollab server version 7.x and 8.x where the Micollab mobile client is failing to register to the Micollab server when used on an Iphone with IOS v13 or v14
Continue readingHow to :Listen and extract audio from a wireshark trace
So you have your self a wireshark trace of a call with audio issues
If you dont know how to capture a wireshark trace from an MBG take alook at this post. It needs updating which i will do hopefully soon.
Continue reading