So you have your self a wireshark trace of a call with audio issues
If you dont know how to capture a wireshark trace from an MBG take alook at this post. It needs updating which i will do hopefully soon.
Continue readingAuthor: Paul
How to :Filter wireshark by time frame
You know the score. You leave a wireshark trace running for an hour and it grows to a couple of GB. When you try and open the file it takes for ever to load and filter.
What do you do?
Continue readingHow to reboot MSL/Micollab later tonight/tomorrow
There is no reboot later option in MSL web GUI. Only reboot now or shutdown
How ever linux has a command to do just this
Continue readingMicollab:Admin user access for adds moves and changes.
So the customer would like to be able to update names etc on the Micollab but you don’t want to give them admin access.
You can give them access to the user and services section only
Continue readingMBG : How to remove “revoked” certificates
Although i dont believe it does any harm i have wanted to remove the revoked certifcates from the certifcate management web page on the MBG
As you see above i have already removed mine
To do this simple find the revoked PEM files under
/home/e-smith/certmgmt/revoked
If you want to be specific you can search for the actual file or just delete all in the “revoked” folder
You can either access this folder with putty or via Winscp
If you dont know how to access the MBG via putty see my post here
How to : Edit large wireshark files with “editcap”
Wireshark does not play well with large pcap files. I read somewhere you need 1GB of RAM for 1 GB of file.
I recently needed to review the contents of a 30gb pcap file and wireshark refused to open it.
Few minutes of googling and i came accross this useful command
editcap. Its part of wire shark, located in the installation directory
editcap -h will give you some useful information
I found this post useful
Here is my example for extracting one days worth of capture
“C:\progam files\wireshark\editcap.exe” -v -A “2019-30-11 08:00:00” -B “2019-11-30 18:00:00” c:\input.pcap d:\output.pcap
How to find the oldest file in a certian location
I wanted to find the oldest recording on the local hardrive.
I had a Mitel call recorder (MIVCR) which had started deleting recording due to an error and i wanted to find out the oldest recording left on the recording drive
I could use the MIVCR software but that only shows you the oldest in SQL not the oldest on the hardrive (they maybe the same)
Continue readingMIVCR -How to restore SQL databases and useful commands.
Recently i had a customer which had outgrown the SQL database size limit in SQLEXPRESS.
Not the hard drive size.
This caused the MIVCR software to start deleteing PVD’s!
We had to move the DB’s from SQL Lite to Full SQL
Continue readingWeb proxy troubleshooting. Logs to check.
The logs to check when accessing the AWV through a web proxy are located on the web proxy MBG
/var/logs/httpd/access_log
and
/var/logs/httpd/error_log
The best way to watch them as you perform a test connection is using the “tail -f” command in putty or from the console
If you dont know how to putty to see the mbg console check out this post
Example:
tail -f /var/log/httpd/error_log |grep {your ip address you are connecting from}
and
tail -f /var/log/httpd/access_log |grep {your ip address you are connecting from}
MSL port query commands, web proxy etc
Run these commands from putty or the console. Login as root not admin
Dont know how to putty to the MSL/MBG/Micollab? See this post
nc -vz {AWV URL} 443
nc -vz {AWV URL} 4443
nc -vz {AWV 2nd URL} 443
nc -vz {AWV 2nd URL} 4443
URL will be the Micllab FQDN and the AWV FQDN
E.G. conference.yourdomain.com and conference1.yourdomain.com
When the command is ran you should get a “succedded” back