How to : Retrieve voicemail messages from a Micollab backup

Rarely you need to un-delete a voicemail message. Or maybe you need to migrate users from one nupoint to another but not restore the whole backup

If you have a backup file from the Nupoint or Micollab then you can extract it from here

Continue reading

Micollab Deployment test mcdiagnostics.easydeploy.net

When running a diagnostic test on the deployment profile it does three tests. The third test is checking for connection from 85.214.114.20X to your micollab server on TCP port 36008 (through your MBG web proxy possibly)

You can test this manually via web browsing to this URL: https://mcdiagnostics.easydeploy.net/ucawebsocket/?ucahost=The FQDN of the Micollab server

e.g. https://mcdiagnostics.easydeploy.net/ucawebsocket/?ucahost=micollab.pmhaynes.co.uk

The web page should show “{“msg”:”(200 OK)”}” Anything else means the connection is blocked

e.g “Incomplete response received from application” is a response i got when the port was blocked by the firewall

How do I remove 911 emergency calls warning on Micollab client?

Since version 9.2 of the Micollab server clients recieve this warning when starting the application

To remove this warning you require access to he Micollab server

The step to remove the warnings can be set in

Micollab client service / Enterprise / Default account settings / Enable E911 warning

Where can i download the Micollab PC client application from?

  • The Micollab clients location is included in the welcome email or the deployment email as long as the email template has been editied by the installer to include the link
  • You can also download it direct from your Micollab server
  • The Legacy app (version 7.3 and below) is available from https://FQDN/ucs/dl/UnifiedCommunicatorAdvanced.msi (CaSe SeNsItIve)
  • The Next Gen app (version 8.0 and above) is available from https://FQDN/ucs/dl/micollab_pc.msi (CaSe SeNsItIve)
  • Skype for business plugin – https://FQDN/ucs/dl/MitelMivoiceForLync.msi (CaSe SeNsItIve)

Micollab: Voicemail to email troubleshooting.

After adding your email server IP/FQDN in email settings you have left some test voicemails but no email arrives!

You check the “qmail.current” log under “View log files” and find the issue, whew. How ever, now you are left with lots of failed voicemail to email messages in the qmail buffer which you dont want to be sent to the users

How do i delete unwanted emails from the qmail queues?

Continue reading