How to : Retrieve voicemail messages from a Micollab backup

Rarely you need to un-delete a voicemail message. Or maybe you need to migrate users from one nupoint to another but not restore the whole backup

If you have a backup file from the Nupoint or Micollab then you can extract it from here

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Micollab ACD SIP softphone setup

Call logging missing from Micollab

Missed calls are not showing in the Micollab app?

This server side step is turned off by default and is a system wide option, not per user.

It can be found under Micollab Client Service / Configure / Enterprise / Call Log Settings