Micollab SDS issues: How to Stop SDS and start from scratch

  1. Use the following to stop sharing:-
    To stop sharing from MiCollab:
    a. Log into the MiCollab linux shell, via SSH or local console using the root account.
    b. Run the following command from the linux prompt: /usr/mas/bin/sds-utility –stop-sharing
  2. Stop MoM-server & SDSCC service
    a. Log in to putty using ‘root’
    b. At command prompt type ‘Service mom-server stop’ and hit enter.
    c. At command prompt type ‘Service sdscc stop’ and hit enter.
  3. Drop SDSCC schema. Go to SQL prompt by first command and execute second for schema drop
    a. At command prompt type ‘ chpst -u postgres psql -d mitel_db ‘ and hit enter.
    b. At command prompt type ‘ drop schema sdsccschem
    a cascade; ‘ and hit enter.
    c. When command completes and returns command prompt type ‘ \q’ and hit enter to exit to Linux prompt.
  4. Start SDSCC service, after SDSCC start MoM-server
    a. At command prompt type ‘Service sdscc start’ and hit enter.
    b At command prompt type ‘Service mom-server start’ and hit enter.
  5. Log into the System Administration of a MiVoice Business element.
  6. Go to Maintenance and Diagnostics – Maintenance Commands and use removene {network element} to delete the network element.
  7. To start sharing again:
  8. Readd the Network element and click Start Sharing and confirm OK.
    Verify the sharing and synchronization completes successfully and if instructed, log into the MiCollab server and observe the red banner directing a run of the Reconcile Wizard to align the data

Help with SDS errors

The controller shows an SDS error with User ID ref and Hosted User GUID ref. Do i have to enable SDS debug again and search for it or is there a quicker way?

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MIVB database corruption logs

The MIVB/vMIVB is showing a database corruption alarm and you have decided to perform a backup and restore.

Once it’s completed how do yo know what parts of the DB were corrupt and not restored?

You check this log.

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Mitel HTML Tool Kit – Screensavers and Branding

Contents

Branding

  1. Purpose
  2. Tested Software Levels
  3. Procedure
  4. 5360 Info and Softkey Branding:384 x 223 pixels
  5. Create Backup and Modify sample files
  6. Package the application Using the Toolkit Packager
  7. Upload the file using the HTML Toolkit Uploader
  8. In the MCD apply the application to the 5360 user
  9. 5360 information display area branding 384 x 68 pixels

Screensaver

  1. Create backup and modify sample files
  2. Package the application using the toolkit packager
  3. Upload the file using the HTML toolkit uploader
  4. In the MCD apply the application to the 5360 user
  5. 5360 screensaver 480 x 800 pixels – 3 images
  6. Create backup and modify sample files
  7. Package the application using the toolkit packager
  8. Upload the file using the HTML toolkit uploader
  9. In the MCD apply the application to the 5360 user

 

Purpose:

Generate and Deploy Screensaver and Branding for 53XX series of handsets [5320,5340,5360]

Tested Software Levels :

These levels were used for Testing-

HTML Toolkit 2.2.0.4

MCD 10.2.0.26_2 ( note this version requires a HTML infrastructure license)

Procedure: Load the HTML toolkit software On windows 7 the software can be accessed from Start All Programs Mitel file location

HTML App Packager

Used to create a package that can be uploaded to the MCD

HTML App Uploader

Used to upload the package created above

Developer Resources

Sample applications used to create new ones

Under Windows 7 ,these are loaded to this folder by default ( may be hidden)

C:\Users\Public\Mitel\HTMLToolKit

5360 Info and Softkey Braning : 384 x 223 pixels

 

5360 display

 

Information and Soft Key Branding Applications occupy the space normally used by theinformation display and the soft key labels The application appears when the phone is idle,and disappears when the phone is in use. The size this space is
384 x 223 pixels.
Information and Soft Key Branding applications are very simple. These applications consist of a displayed image. Supported image formats are
GIF, JPG, TIF, BMP or PNG
files. Theimage is not resized. The application only shows the first 384 x 223 pixels of the supplied image. The image file must be included as part of the application SPX file. No HTML filesare allowed in this application type.This sample application features an animated GIF file of a street crossing sign

Create Backup and Modify sample files

To preserve the original Files, I normally make a copy of the folders and make modifications to the copied versions.Shown below is the Branding – Information & Soft Key Folder containing the original folders and the copied version

file location2

  • Cross.gif
    • This is a animated file
  • Manifest.xml
    • this is the file that allows the package to be generated
  • Info and Branding.pdf
    • Simple instruction manual explaining how to modify the files

 

To Create Branding that contains a different Gif File ( or image file)-

  • Create the Gif ( or image) , and adjust the xml file to match the name of the Gif( or image)-
  • Remove the old version from the folderExample-

Example

  • I have created a simple gif file ( called tie.gif) and saved it into the folder , removed cross.gif and edited themanifest.xml file ( changed cross.gif to tie.gif)-
  • [NOTE: the manifest must be changed to read/write and the filenames are CASE sensitive]-
  • To remove read only ( and allow editing)

readonly
Package the application Using the Toolkit Packager

 

 

 

packager
If successful an spx.package and an InfoSoftKeybranding.spx file should have been created

Upload the file using the HTML Toolkit Uploader

html toolkit uploader

 

Note this step may not be needed if the MCD settings already exist
screensaver-switch

8-7acb4003fc

 

 

9-40613bc28b

 

5360 Information Display Area Branding: 384 x 68 pixels

5360 pic

Information display area branding applications occupy the space normally used by the information display area. The application appears when the phone is idle, and disappears when the phone is in use. The size of this space is 384 x 68 pixels.
Information display area branding applications are very simple. An application consists of display image. Supported image formats are GIF, JPG, BMP, TIF and PNG files. The phone shows the first 384 x 68 pixels of the supplied image. The image file must be included as part of the application SPX file. No HTML files are allowed in this application type.

 

 

 

 

 

Create Backup and Modify sample files

To preserve the original Files, I normally make a copy of the folders and make modifications to the copied versions.Shown below is the Branding – Information Display Area Folder containing the original folders and the copied version

Mitel MCD Backup fail, voice mail error

Problem:

When trying to backup your config to file or FTP it fails.

On checking of the logs you see…

Backup starts, Block state enabled
Database integrity checked and passes with success
Source iPVM MUI Utility Library
Description Error – Setting a System Misc Function->Function failed to complete successfully. : 1
iPVM adapter: error accessing miscellaneous function
iPVM adapter: Error backing up voicemail database
BR Manager: BR_Manager->avs backup fail for /vmail/temp/db/backup with opt 0x20

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