Micollab SDS issues: How to Stop SDS and start from scratch

  1. Use the following to stop sharing:-
    To stop sharing from MiCollab:
    a. Log into the MiCollab linux shell, via SSH or local console using the root account.
    b. Run the following command from the linux prompt: /usr/mas/bin/sds-utility –stop-sharing
  2. Stop MoM-server & SDSCC service
    a. Log in to putty using ‘root’
    b. At command prompt type ‘Service mom-server stop’ and hit enter.
    c. At command prompt type ‘Service sdscc stop’ and hit enter.
  3. Drop SDSCC schema. Go to SQL prompt by first command and execute second for schema drop
    a. At command prompt type ‘ chpst -u postgres psql -d mitel_db ‘ and hit enter.
    b. At command prompt type ‘ drop schema sdsccschem
    a cascade; ‘ and hit enter.
    c. When command completes and returns command prompt type ‘ \q’ and hit enter to exit to Linux prompt.
  4. Start SDSCC service, after SDSCC start MoM-server
    a. At command prompt type ‘Service sdscc start’ and hit enter.
    b At command prompt type ‘Service mom-server start’ and hit enter.
  5. Log into the System Administration of a MiVoice Business element.
  6. Go to Maintenance and Diagnostics – Maintenance Commands and use removene {network element} to delete the network element.
  7. To start sharing again:
  8. Readd the Network element and click Start Sharing and confirm OK.
    Verify the sharing and synchronization completes successfully and if instructed, log into the MiCollab server and observe the red banner directing a run of the Reconcile Wizard to align the data

Where can i download the Micollab PC client application from?

  • The Micollab clients location is included in the welcome email or the deployment email as long as the email template has been editied by the installer to include the link
  • You can also download it direct from your Micollab server
  • The Legacy app (version 7.3 and below) is available from https://FQDN/ucs/dl/UnifiedCommunicatorAdvanced.msi (CaSe SeNsItIve)
  • The Next Gen app (version 8.0 and above) is available from https://FQDN/ucs/dl/micollab_pc.msi (CaSe SeNsItIve)
  • Skype for business plugin – https://FQDN/ucs/dl/MitelMivoiceForLync.msi (CaSe SeNsItIve)

IPhone IOS 13 & 14 not registering to Micollab server

There is a known issue on Micollab server version 7.x and 8.x where the Micollab mobile client is failing to register to the Micollab server when used on an Iphone with IOS v13 or v14

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MSL port query commands, web proxy etc

Run these commands from putty or the console. Login as root not admin

Dont know how to putty to the MSL/MBG/Micollab? See this post

nc -vz {AWV URL} 443
nc -vz {AWV URL} 4443
nc -vz {AWV 2nd URL} 443
nc -vz {AWV 2nd URL} 4443

URL will be the Micllab FQDN and the AWV FQDN

E.G. conference.yourdomain.com and conference1.yourdomain.com

When the command is ran you should get a “succedded” back

How to download MCAClient-admin.exe from MiCollab server

When installing the MiCollab client you are also prompted to install the Mitel Collaboration Advanced client (MCA). If you are using a teminal server or citrix you may wish to install the app into a standard location rather than c:/users/username/appdata…..

To do this you will need the MCAClient-admin.exe file rather than the MCAC-launcher that you get fro the MCA website.

I could find the file on the server under

usr/awc/connpoint/content/

but wanted to web browse to that file to download it.

Could find it for 10 minutes and didn’t know how to scan the website fro downloads.

Finally found it in the audio web conferencing user help manual

http(s)://<servername>/wd/MCAClient-admin.exe