If you have a pfx file you will need to decrypt it (unless you are on the latest version on MSL)
If the file was named wildcard certificate the instructions would be something like the below
You will need the password to decrypt the pfx file. This was created the same time as the certificate
Caller arrives at voicemail to leave a message when they have finished leaving a message the Nupoint gives them options to leave another message or return to the operator.
Of course in certain situations you don’t want callers to go through to the operator. E.G. Out of working hours
Problem:
You have prgrammed a destination in the mailbox for when the caller dials 0 for the operator but it does not transfer and instead asks you for the password to the mailbox
Problem:
All reports show as empty. SQL DB shows as full
Solution:
There is a known issue in version 7.1.1.1 where one table starts growing very large
You can check if yo have this problem by checking the disk usage in sql
If you see the Pie chart showing the database file as all purple then check the disk usage by table
What i then did was read the contents of this table with this SQL command
You can leave off the “Datekey” command. This will show you everything in the table. What i saw is that one day millions of entries while other days had a few thousand. I deleted that day and the SQL DB usage dropped by half
Then re-summarize the data into the SQL DB month by month check the size as you go. If it does go large again repeat the commands and find the offending day/time.
Problem:
It had been a while since i had to make a new MOH file and i thought i knew the format the WAV file needed to be in.
The manual and google both say 8bit 8khz mono.
I could not get the file to upload successfully
Continue readingProblem:
Recently i was looking at an SX2000 remotely and i noticed i was on the “inactive” plane.
I googled how to move to the other plane but all i could find was how to make the system “switch” to the other plane.
So once i found out how to i thought i would add it to my blog.
Recently i can across my first customer using “screened transfer”. The facility had stopped working correctly after an upgrade.
The calls were being transferred but no questions were being asked of the caller and the receiver of the call was not being asked if they would like to take the call.
After further upgrades and checks i was told that i should check the supervised transfer settings. It needs to be s+xg
Callflows for mailboxes can be found in
usr/vm/val5/callflows
use winscp or other secure ftp client to download the files either for backup or copy to another mailbox / system.
Useful tool to turn on/off MWI lamps from the MAS/Nupoint console.
Logon to MAS via putty – if you don’t know how, see my other post
Instead of logging on as “admin” use “root” with the same password
type – “slight”
It will prompt you for a mailbox number
You can then turn light on, off, and set to current value.
In another putty window you can use command “vccs -m”
This will show you live commands being sent to the phone system
