Problem
Micontact centre reports alarms in the RSS feed even after you have sorted the issue it is alarming about.
Author: Paul
SQLExpress – What to do when the database is near full
SUMMARY
If SQL Express is used in the CCM/IQ environment, it imposes a 4gb capacity (or 10gb for SQLExpress 2008 R2) to each database. After a certain period of time, the database will fill up to its maximum. The amount of time until the maximum capacity is reach depends on the amount of the site traffic / amount of data collected or the amount of historical data present in the database.
How to create a support package for CCM MiContact Centre
Mitel support will ask you for a “support Package” when you log a call for the CCM / MiContact Centre.
I could not find a document on how to do this and don’t remember it being covered on training.
EDIT: A kind person provided a link to the official how to
MCD Maximum SMDR connections
How many SMDR connections can i have to the MCD
We have come accross some sites where they have a CCM and a Call logger and a Voice recorder which all connect on port 1752 to the SMDR
When you try an connect a second CCM the SMDR connections fails.
In default MCD version 5 (think its higher in version 7) is set to allow 3 connections
As it says below in the help file this can be changed to 10. Requires a reboot.
DTMF not working with AWV on 5000
Just installed latest MAS 6 with a 5000.
Unable to use the AWV as DTMF had no effect when dialing in.
Mitel advised us to change DTMF Decoding Payload setting within IP Settings from 101 to 96, then reboot the system.
This worked.
Delayed ring on Analogue Line
Issue:
Incoming calls on an analogue line ring to the caller 3 rings before they start ringing on the Mitel handsets Continue reading
Message Waiting indication going out
Issue:
Message waiting light is going out even when voice mails have not been listened to.
Cause:
System has a setting which turns the lights off after 24hours is default programming
Solution:
Change /remove timer
How to use CCS trace Mitel 3300
Mitel 3300 Java wont allow backups
Problem
The new versions of JAVA wont allow you to connect to web sites with self assigned certificates.
Solution
Open the JAVA config programme
Click “Edit site list”
Add the https:// address of the 3300 ( Must be https)
Click Add, then OK until application closed.
Now you will be able to take a backup