How to use screened transfer on the nupoint

Problem:

Recently i can across my first customer using “screened transfer”. The facility had stopped working correctly after an upgrade.

The calls were being transferred but no questions were being asked of the caller and the receiver of the call was not being asked if they would like to take the call.

Solution:

After further upgrades and checks i was told that i should check the supervised transfer settings. It needs to be s+xg

screened transfer

 

 

 

 

 

 

 

screened transfer 2

 

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