Log into the MSL using putty.
If you don’t know how to then check out this earlier post
Log in a “root” and use same password as “admin” (Normally)
UCA
How to change certificate on MSL
If you have a pfx file you will need to decrypt it (unless you are on the latest version on MSL)
If the file was named wildcard certificate the instructions would be something like the below
You will need the password to decrypt the pfx file. This was created the same time as the certificate
Micollab client pictures missing
MiCollab Client (UCA) new web address for web client
UCA WEB Client
The old address is https://uca.mycompany.co.uk/ucweb
The new address is https://uca.mycompany.co.uk/ucs/webclient
Visual voice in MiCollab client and NUpoint
Just had an issue where some of the MiCollab clients could not see their voicemails in the visual voice window.
I knew I had it set correctly as all accounts were using same licenses and FCOS
The client icon would change in the system tray and a tape reel icon would appear in the top right hand of the client but know message in the window
Besides this issue the client worked fine
What I eventually found out was that all clients that were working had Windows Media Player installed. WMP.
I saw in the release notes that it is a pre-requisite
The “N” version of windows does not have MWP installed in default but I believe you can add it on manually
The version the customer had was “Enterprise” but it had no WMP. May be a custom install image was used.
Nupoint FCOS to get CLI on voicemails
You will need FCOS 262 264 & 280
With out these when you receive a voice mail the caller will show from “unkown”
Where can i download the UCA client from?
- The UCA clients location is included in the welcome email
- You can also download it direct from your UCA server
- https://FQDN/ucs/dl/UnifiedCommunicatorAdvanced.msi (CaSe SeNsItIve)
- Skype for business plugin –
- https://FQDN/ucs/dl/MitelMivoiceForLync.msi (CaSe SeNsItIve)
How to stop MCA prompting upgrade every time you start UCA
- When ever you start UCA a prompt appears to upgrade the MCA software
- This appears because the UCA thinks you have an older MCA
- To “refresh” the UCA about the MCA web browes to the UCA
- Click “Configure” then choose the AWC/MCA tab along the top
- You should have yout AWC configured in this tab
- Click refresh button next to the configured path of the AWC/MCA
- You will see the figures chnage at the bottom of the page.
- Now the UCA and AWC/MCA have the correct versions for each other
Trouble shooting UCA
- When logging a call the Mitel Tech Support you can include some helpful logs
- On the UCA client click on the mitel symbol and choose “Send problem Report”
- Enter some details in the box that appears and click “Send Report”
- This then creates a file on the MAS/UCA server called “feedback_timedate_message”
- To get this file goto “view log files” on the MAS/UCA and use the dropdown menu
to choose the file, then select download from the option below - Send to mitel with your ticket
How to use UCA remotly with a Desk Phone
This has changed in version 6 UCA
- First you need an Mitel Border Gateway (MBG) with Web proxy
- In Ver5.0 you programme the client as softphone as well as the normal desk phone
- Programme the soft phone DN as any free number and enter the MBG external IP address
- Click “Retreive the certificate” and get the administrator to approve the certificate in the MBG
- After cert has been “approved” you should get a message telling you so in the UCA client
- In the MBG add a minet user with the DN you used in the client
