Micollab client pictures missing

Problem:

Micollab client pictures show as Red X in admin web page.

When you upload a photo for your Micollab clients, on the admin web page /server-manager, you get a response like below

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This seems to be a new feature with the latest Micollab. Possibly a browser issue rather than a Mitel issue.

Solution:

Web browse to Micollab server as normal http://mas.mydomin.com/server-manager and you will get this page

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You don’t have the certificate installed.

Click “continue to web site”

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Click on the “certificate” (Circled in red)

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Install certificate into “Trusted certificate store” NOT “Automatic………”

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You will get a security pop up warning you what you are about to do. Click yes to import Certificate.

You will get a “certificate import successful”

Now close the browser and reopen.

This time when you browse to the server you will get…..

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Notice no cetificate error.

Now when you go to Micollab client / configure / accounts you will be able to see the pictures

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