Visual voice in MiCollab client and NUpoint

Just had an issue where some of the MiCollab clients could not see their voicemails in the visual voice window.

I knew I had it set correctly as all accounts were using same licenses and FCOS

The client icon would change in the system tray and a tape reel icon would appear in the top right hand of the client but know message in the window

Besides this issue the client worked fine

What I eventually found out was that all clients that were working had Windows Media Player installed. WMP.

I saw in the release notes that it is a pre-requisite

The “N” version of windows does not have MWP installed in default but I believe you can add it on manually

The version the customer had was “Enterprise” but it had no WMP. May be a custom install image was used.

Leave a Reply