Trouble shooting UCA

  1. When logging a call the Mitel Tech Support you can include some helpful logs
  2. On the UCA client click on the mitel symbol and choose “Send problem Report”
  3. Enter some details in the box that appears and click “Send Report”
  4. This then creates a file on the MAS/UCA server called “feedback_timedate_message”
  5. To get this file goto “view log files” on the MAS/UCA and use the dropdown menu
    to choose the file, then select download from the option below
  6. Send to mitel with your ticket

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