- When logging a call the Mitel Tech Support you can include some helpful logs
- On the UCA client click on the mitel symbol and choose “Send problem Report”
- Enter some details in the box that appears and click “Send Report”
- This then creates a file on the MAS/UCA server called “feedback_timedate_message”
- To get this file goto “view log files” on the MAS/UCA and use the dropdown menu
to choose the file, then select download from the option below
- Send to mitel with your ticket
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