Installer fails on Component Visual C++ 2010 Runtime Libraries (x86)

PROBLEM
Installer fails on Component Visual C 2010 Runtime Libraries (x86)
SYMPTOMS
The Installer fails with the following error: Component Visual C 2010 Runtime Libraries (x86) has
failed to install with the following error message: “Asia”
This has been encountered both on client and server installations.

Continue reading

Error 1720 when installing the Client Component Pack

PROBLEM
When trying to install the Client Component Pack you encounter error 1720.
SYMPTOMS

Error1720

Continue reading

Nupoint list of Licenses

You can check the Nupoint licenses from putty,
Login to the MAS with putty using root.
Issue the command

getids -l

getids

 

Message Waiting indication light not working after upgrade to MCD6.0

  • When you press the MWI button it lo longer rings voice mail
  • Screen says “Not allowed”
  • Known fault on MCD 6.0. Should have been fixed in SP1
  • Work around: programme the voicemail hunt group number in to form “Call Coverage Services”
  • Choose Call coverage number 1, “Voice Mail” tab, enter voice mail hunt group number
  • Set the user to use “Call coverage services” number one
  • this can be found under “User and Devices” / “Service Details” at the bottom

Fixed in MCD 6.0 SP1

Upgrading spectralink phones + info

  • If you have a spectrlink cradle it makes it a lot easier
  • Use this software with the cradle to programme the phones
  • You will also need a TFTP server, I use Solarwinds, download from here SolarWindsTFTP or use (My mirror)
  • Tell the software which comms port the cradle is plugged into and fill in the needed fields
  • If you are just upgrading all you will need is:
  • IP address of phone, Subnet of network, IP address of TFTP server, Wireless SSID and Wep Key.
  • As you can see from the picture you fill this info in on the left handside
  • then copy with right arrow picto copy from left to right panel
  • choose “write to phone”
  • The phone wil then reboot and start looking at the specified IP for these files
  • Download Zipped

CCM miXML wont connect to 3300

  • When your CCM wont connect to your 3300 with miXML you can use DirecttoPBX
  • Stop the Data Synchronization service
  • Open the file prairieFyre.Services.DataSynchronizationService.exe.config
  • C:\Program Files\prairieFyre Software Inc\CCM\Services\DataSynchronizationService
  • Set the value for DirectToPbx to true
  • Stop the Configuration service
  • Open the file ConfigService.exe.config
  • C:\Program Files\prairieFyre Software Inc\CCM\Services\ConfigService
  • Set the value for DirectToPbx to true

Continue reading