PROBLEM
Installer fails on Component Visual C 2010 Runtime Libraries (x86)
SYMPTOMS
The Installer fails with the following error: Component Visual C 2010 Runtime Libraries (x86) has
failed to install with the following error message: “Asia”
This has been encountered both on client and server installations.

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PROBLEM
When trying to install the Client Component Pack you encounter error 1720.
SYMPTOMS

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• When your CCM wont connect to your 3300 with miXML you can use DirecttoPBX
• Stop the Data Synchronization service
• Open the file prairieFyre.Services.DataSynchronizationService.exe.config
• C:\Program Files\prairieFyre Software Inc\CCM\Services\DataSynchronizationService
• Set the value for DirectToPbx to true
• Stop the Configuration service
• Open the file ConfigService.exe.config
• C:\Program Files\prairieFyre Software Inc\CCM\Services\ConfigService
• Set the value for DirectToPbx to true

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• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system
• enable lua chnage from 1 to 0.
• reboot

1. One way is to use regedit
2. Browes to Hkey_Local_Machine\Software\Wow6432Node\prairiefyreSoftwareInc\CCM\Common
3. ProductVersoin should be one of the entries on the right

1. Run “SQL server management studio” and login
2. Browes to “Databases/CCMData/Programmability/Stored Procedures/”
3. Find “dbo.proc_Config_Employee_CreateAdminAccount”
4. right click on this and select execute stored procedure.
5. Enter a 1 in the value field then OK it.
6. This should now create a user default admin employee called _admin _password

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1. Make sure the correct computer name is entered in “This media server is installed on the computer you named …..”
2. Check the registry setting “HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\prairieFyre Software Inc\CCM\Common”
3. Reboot server
4. If still no good re-run the configuration wizard making no changes
5. Note: Non 64bit OS miss out the “wow6432node” bit