Why wont my vCCM collect any ACD data or SMDR data?

  1. Make sure the correct computer name is entered in “This media server is installed on the computer you named …..”
  2. Check the registry setting “HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\prairieFyre Software Inc\CCM\Common”
  3. Reboot server
  4. If still no good re-run the configuration wizard making no changes
  5. Note: Non 64bit OS miss out the “wow6432node” bit

vCCM-machinename vCCM-Machinename-yoursite vCCM-RegeditMachinename

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