I have had this issue a few times now where you are unable to delete an extension because the system mistakenly believes a key is in use
Running command “state ext number” shows the state as busy
Continue readingAuthor: Paul
Help with MBG SIP traces – Wireshark display filters
I dont’t know why i didnt research this before but you can look for calls by the CLI using the wireshark display filters
- show SIP packets to/from this number:
sip contains01684595000 - show SIP packets to this number:
sip.To contains 01684595000 - show SIP packets from this number:
sip.From contains01684595000
So instead of serching through an endless list of calls for the one you are looking for
Continue readingExplanation of SMDR records for MIVB
How to : Retrieve voicemail messages from a Micollab backup
Rarely you need to un-delete a voicemail message. Or maybe you need to migrate users from one nupoint to another but not restore the whole backup
If you have a backup file from the Nupoint or Micollab then you can extract it from here
Continue readingMicollab ACD SIP softphone setup
Call logging missing from Micollab
Missed calls are not showing in the Micollab app?
This server side step is turned off by default and is a system wide option, not per user.
It can be found under Micollab Client Service / Configure / Enterprise / Call Log Settings
Micollab Deployment test mcdiagnostics.easydeploy.net
When running a diagnostic test on the deployment profile it does three tests. The third test is checking for connection from 85.214.114.20X to your micollab server on TCP port 36008 (through your MBG web proxy possibly)
You can test this manually via web browsing to this URL: https://mcdiagnostics.easydeploy.net/ucawebsocket/?ucahost=The FQDN of the Micollab server
e.g. https://mcdiagnostics.easydeploy.net/ucawebsocket/?ucahost=micollab.pmhaynes.co.uk
The web page should show “{“msg”:”(200 OK)”}” Anything else means the connection is blocked
e.g “Incomplete response received from application” is a response i got when the port was blocked by the firewall
Micollab SDS issues: How to Stop SDS and start from scratch
How to check if a firewall port is open
Can the Micollab reach the MIVB on port TCP 7050 (SDS)?
Connect to the Micollab via putty. Check this post if you dont know how
login as root and run command nc -vz {host} {port}
This is me pinging a MIVB then checking port 7050 is open
How do I remove 911 emergency calls warning on Micollab client?
Since version 9.2 of the Micollab server clients recieve this warning when starting the application
To remove this warning you require access to he Micollab server
The step to remove the warnings can be set in
Micollab client service / Enterprise / Default account settings / Enable E911 warning
