When you have issues with a Micollab client Mitel will ask you for the logs from the server and the client. What log files to check before sending them to Mitel?
Continue readingMonth: November 2020
Help with SDS errors
The controller shows an SDS error with User ID ref and Hosted User GUID ref. Do i have to enable SDS debug again and search for it or is there a quicker way?
Continue readingMIVB database corruption logs
The MIVB/vMIVB is showing a database corruption alarm and you have decided to perform a backup and restore.
Once it’s completed how do yo know what parts of the DB were corrupt and not restored?
You check this log.
Continue readingMicollab user login shows invalid credencials error when the credencials are correct
This one had me going for a few hours.
When a user tried to login to Micollab via the legacy app or webcleint an error would show invalid credencials. But we know that the credencials are correct as the user could login to the Micollab portal!
Continue readingMicollab: Voicemail to email FCOS options required
After adding feature 289 to the FCOS for your user you expected voicemail to email to work. Not with out these extra options!
Continue readingMicollab: Voicemail to email not being sent
So you enabled FCOS option 289 UM-SMTP but no emails arrived when voicemail are left.
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