So you have your self a wireshark trace of a call with audio issues
If you dont know how to capture a wireshark trace from an MBG take alook at this post. It needs updating which i will do hopefully soon.
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Micollab:Admin user access for adds moves and changes.
So the customer would like to be able to update names etc on the Micollab but you don’t want to give them admin access.
You can give them access to the user and services section only
Continue readingHow to : Edit large wireshark files with “editcap”
Wireshark does not play well with large pcap files. I read somewhere you need 1GB of RAM for 1 GB of file.
I recently needed to review the contents of a 30gb pcap file and wireshark refused to open it.
Few minutes of googling and i came accross this useful command
editcap. Its part of wire shark, located in the installation directory
editcap -h will give you some useful information
I found this post useful
Here is my example for extracting one days worth of capture
“C:\progam files\wireshark\editcap.exe” -v -A “2019-30-11 08:00:00” -B “2019-11-30 18:00:00” c:\input.pcap d:\output.pcap
How to find the oldest file in a certian location
I wanted to find the oldest recording on the local hardrive.
I had a Mitel call recorder (MIVCR) which had started deleting recording due to an error and i wanted to find out the oldest recording left on the recording drive
I could use the MIVCR software but that only shows you the oldest in SQL not the oldest on the hardrive (they maybe the same)
Continue readingEnable EDT trace to file
1]Enable the tracing
In maintenance, type, edt trace tsp l2l3
Example of response:
HDLC CC on link 5 trace enable .
HDLC VERBOSE on link 5 trace enable .
How to use screened transfer on the nupoint
Problem:
Recently i can across my first customer using “screened transfer”. The facility had stopped working correctly after an upgrade.
The calls were being transferred but no questions were being asked of the caller and the receiver of the call was not being asked if they would like to take the call.
Solution:
After further upgrades and checks i was told that i should check the supervised transfer settings. It needs to be s+xg
TIM Call logger SMDR options for 3300
Configuring your SMDR output
Oaisys E1 Audio PCI-E board
Found some useful settings today which i don’t think are in the manual.
There is a control applet in the control panel.
With this you can change the card from T1 to E1, aswell as some codec options.
If you leave the card in default it will show T1 Oaisys.
To change to E1 ports you need to open the applet and set as below.
Install SQL 2012 Express for Oaisys
Just a reminder to my self that you need to install SQL 2012 ADV express because the basic version does not have the “full test search” feature.
Oaisys “thebeast” error
If while installing the Oaisys client you recieve the below error you can check out the Oaisys help document.
But that i found was i got this error when using Google Chrome, to access the Oaisys server, but not when using Internet explorer!
