Using putty login to the MSL of the vMiVB or MBG or Micollab
If you dont know how to putty in to the MSL follow this post
After you have logged in with user root and the password type in this command
rpm -qa | grep phone
If you are not using the deployment client part of the Micollab server and are deploying the client manaully you know that you have to fill in the Micollab server name, user and password.
This is how you pre-populate the cleint with the server name.
Taken fom the Micollab Client Admin guide
This how it looks in Regedit
/usr/vm/log/Backup.HardDisk.log
Users are complaining that the Message indication lamp is not lit when they know they have unread voicemails!
Continue readingHere are some links i found in the manaual etc that have helped me with Calendar integration
Continue readingYou want to turn on CDR reporting but the manual advises to choose options that are not available.
Continue readingRarely you need to un-delete a voicemail message. Or maybe you need to migrate users from one nupoint to another but not restore the whole backup
If you have a backup file from the Nupoint or Micollab then you can extract it from here
Continue readingMissed calls are not showing in the Micollab app?
This server side step is turned off by default and is a system wide option, not per user.
It can be found under Micollab Client Service / Configure / Enterprise / Call Log Settings
When running a diagnostic test on the deployment profile it does three tests. The third test is checking for connection from 85.214.114.20X to your micollab server on TCP port 36008 (through your MBG web proxy possibly)
You can test this manually via web browsing to this URL: https://mcdiagnostics.easydeploy.net/ucawebsocket/?ucahost=The FQDN of the Micollab server
e.g. https://mcdiagnostics.easydeploy.net/ucawebsocket/?ucahost=micollab.pmhaynes.co.uk
The web page should show “{“msg”:”(200 OK)”}” Anything else means the connection is blocked
e.g “Incomplete response received from application” is a response i got when the port was blocked by the firewall