Putty to the MSL of the vMCD or MXE version 9 and above.
Login as root and type this command
/sysro/bin/mtce-term
Continue readingMCD 3300
One way audio on diverted calls
Senario:
Customer reported when they re-route allways off switch the call worked with two way audio. But if the call was diverted using 1st alternative the call always had one way audio
Continue readingHow to solve DB corruption
We have all seen the dreaded DB corruption Major alarm
When i have seen this in the past i have been advised, by Mitel, to backup and restore the DB.
Continue readingMIVB Busy reset locked extension
I have had this issue a few times now where you are unable to delete an extension because the system mistakenly believes a key is in use
Running command “state ext number” shows the state as busy
Continue readingHelp with MBG SIP traces – Wireshark display filters
I dont’t know why i didnt research this before but you can look for calls by the CLI using the wireshark display filters
- show SIP packets to/from this number:
sip contains01684595000 - show SIP packets to this number:
sip.To contains 01684595000 - show SIP packets from this number:
sip.From contains01684595000
So instead of serching through an endless list of calls for the one you are looking for
Continue readingExplanation of SMDR records for MIVB
Micollab ACD SIP softphone setup
Micollab SDS issues: How to Stop SDS and start from scratch
Help with SDS errors
The controller shows an SDS error with User ID ref and Hosted User GUID ref. Do i have to enable SDS debug again and search for it or is there a quicker way?
Continue readingMIVB database corruption logs
The MIVB/vMIVB is showing a database corruption alarm and you have decided to perform a backup and restore.
Once it’s completed how do yo know what parts of the DB were corrupt and not restored?
You check this log.
Continue reading