If while installing the Oaisys client you recieve the below error you can check out the Oaisys help document.
But that i found was i got this error when using Google Chrome, to access the Oaisys server, but not when using Internet explorer!
Author: Paul
Visual voice in MiCollab client and NUpoint
Just had an issue where some of the MiCollab clients could not see their voicemails in the visual voice window.
I knew I had it set correctly as all accounts were using same licenses and FCOS
The client icon would change in the system tray and a tape reel icon would appear in the top right hand of the client but know message in the window
Besides this issue the client worked fine
What I eventually found out was that all clients that were working had Windows Media Player installed. WMP.
I saw in the release notes that it is a pre-requisite
The “N” version of windows does not have MWP installed in default but I believe you can add it on manually
The version the customer had was “Enterprise” but it had no WMP. May be a custom install image was used.
How to setup MiCollab to sync with Active Directory
If you would like to sync your MCD and MiCollab server with Active Directory you will need to set up….
How to Hotdesk on 5604 SIP handset
Since version MCD6 you have been able to Hot desk with 5604 SIP handsets
I recently tried to setup this up and failed.
Below is what i changed to make it work.
The two important bits are “Local R key handling” & Coder = 20 MS & “Enable Supplementry services”
Also to change the handset into Hot desk you will need a WINPDM cradle with software
How to remove or clear Alarms from RSS feed
Problem
Micontact centre reports alarms in the RSS feed even after you have sorted the issue it is alarming about.
SQLExpress – What to do when the database is near full
SUMMARY
If SQL Express is used in the CCM/IQ environment, it imposes a 4gb capacity (or 10gb for SQLExpress 2008 R2) to each database. After a certain period of time, the database will fill up to its maximum. The amount of time until the maximum capacity is reach depends on the amount of the site traffic / amount of data collected or the amount of historical data present in the database.
How to create a support package for CCM MiContact Centre
Mitel support will ask you for a “support Package” when you log a call for the CCM / MiContact Centre.
I could not find a document on how to do this and don’t remember it being covered on training.
EDIT: A kind person provided a link to the official how to
MCD Maximum SMDR connections
How many SMDR connections can i have to the MCD
We have come accross some sites where they have a CCM and a Call logger and a Voice recorder which all connect on port 1752 to the SMDR
When you try an connect a second CCM the SMDR connections fails.
In default MCD version 5 (think its higher in version 7) is set to allow 3 connections
As it says below in the help file this can be changed to 10. Requires a reboot.
DTMF not working with AWV on 5000
Just installed latest MAS 6 with a 5000.
Unable to use the AWV as DTMF had no effect when dialing in.
Mitel advised us to change DTMF Decoding Payload setting within IP Settings from 101 to 96, then reboot the system.
This worked.
Delayed ring on Analogue Line
Issue:
Incoming calls on an analogue line ring to the caller 3 rings before they start ringing on the Mitel handsets Continue reading