Author: Paul

Visual voice in MiCollab client and NUpoint

Posted on by Paul

Just had an issue where some of the MiCollab clients could not see their voicemails in the visual voice window.

I knew I had it set correctly as all accounts were using same licenses and FCOS

The client icon would change in the system tray and a tape reel icon would appear in the top right hand of the client but know message in the window

Besides this issue the client worked fine

What I eventually found out was that all clients that were working had Windows Media Player installed. WMP.

I saw in the release notes that it is a pre-requisite

The “N” version of windows does not have MWP installed in default but I believe you can add it on manually

The version the customer had was “Enterprise” but it had no WMP. May be a custom install image was used.

SQLExpress – What to do when the database is near full

Posted on by Paul

Source

 

SUMMARY

If SQL Express is used in the CCM/IQ environment, it imposes a 4gb capacity (or 10gb for SQLExpress 2008 R2) to each database. After a certain period of time, the database will fill up to its maximum. The amount of time until the maximum capacity is reach depends on the amount of the site traffic / amount of data collected or the amount of historical data present in the database.

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MCD Maximum SMDR connections

Posted on by Paul

How many SMDR connections can i have to the MCD

We have come accross some sites where they have a CCM and a Call logger and a Voice recorder which all connect on port 1752 to the SMDR

When you try an connect a second CCM the SMDR connections fails.

 

In default MCD version 5 (think its higher in version 7) is set to allow 3 connections

SMDR set to 3

As it says below in the help file this can be changed to 10. Requires a reboot.

 

smdr connects change