PROBLEM
Installer fails on Component Visual C 2010 Runtime Libraries (x86)
SYMPTOMS
The Installer fails with the following error: Component Visual C 2010 Runtime Libraries (x86) has
failed to install with the following error message: “Asia”
This has been encountered both on client and server installations.
Mitel
Error 1720 when installing the Client Component Pack
PROBLEM
When trying to install the Client Component Pack you encounter error 1720.
SYMPTOMS
Nupoint list of Licenses
You can check the Nupoint licenses from putty,
Login to the MAS with putty using root.
Issue the command
getids -l
Message Waiting indication light not working after upgrade to MCD6.0
- When you press the MWI button it lo longer rings voice mail
- Screen says “Not allowed”
- Known fault on MCD 6.0. Should have been fixed in SP1
- Work around: programme the voicemail hunt group number in to form “Call Coverage Services”
- Choose Call coverage number 1, “Voice Mail” tab, enter voice mail hunt group number
- Set the user to use “Call coverage services” number one
- this can be found under “User and Devices” / “Service Details” at the bottom
Fixed in MCD 6.0 SP1
Why do i get “Invalid Set type” on a 5235 teleworker?
- 5235 are supported in teleworker mode, but not in a clustered MBG enviroment
How do i find the IPEI number on a 5602 handset?
- There are a list of Admin short-codes in the manual
- To find the IPEI number dial *#06# even if the handset is not yet registered
- Other useful codes=
- Software version *#34#
- Hardware version *#34#
- IPEI *#34# or *#06#
- IPDI *#34# or *#06#
- User ID *#34#
Where can i download the UCA client from?
- The UCA clients location is included in the welcome email
- You can also download it direct from your UCA server
- https://FQDN/ucs/dl/UnifiedCommunicatorAdvanced.msi (CaSe SeNsItIve)
- Skype for business plugin –
- https://FQDN/ucs/dl/MitelMivoiceForLync.msi (CaSe SeNsItIve)
Upgrading spectralink phones + info
- If you have a spectrlink cradle it makes it a lot easier
- Use this software with the cradle to programme the phones
- You will also need a TFTP server, I use Solarwinds, download from here SolarWindsTFTP or use (My mirror)
- Tell the software which comms port the cradle is plugged into and fill in the needed fields
- If you are just upgrading all you will need is:
- IP address of phone, Subnet of network, IP address of TFTP server, Wireless SSID and Wep Key.
- As you can see from the picture you fill this info in on the left handside
- then copy with right arrow picto copy from left to right panel
- choose “write to phone”
- The phone wil then reboot and start looking at the specified IP for these files
- Download Zipped
How do you tell which type of 3300 you are looking at remotley?
- In maintenance commands type PLATFORMTYPE
[clippy value=”PLATFORMTYPE”].
CCM miXML wont connect to 3300
- When your CCM wont connect to your 3300 with miXML you can use DirecttoPBX
- Stop the Data Synchronization service
- Open the file prairieFyre.Services.DataSynchronizationService.exe.config
- C:\Program Files\prairieFyre Software Inc\CCM\Services\DataSynchronizationService
- Set the value for DirectToPbx to true
- Stop the Configuration service
- Open the file ConfigService.exe.config
- C:\Program Files\prairieFyre Software Inc\CCM\Services\ConfigService
- Set the value for DirectToPbx to true