How to upgrade/downgrade with SD card reader

  • Note: Upgrading this way will not keep your custom audio files
  • Choose “Format IP Office SD card”
  • Choose “Recreate IP Office SD card” Choose “Alaw” (for UK)
  • BE PATIENT and wait for files to transfer, manager may say not responding
  • When it looks like it has finished, wait some more and another transfer will begin
  • You know when it it finished when a message of completion pops up
  • Dongle number is kept during upgrade/format of SD card

Contact store log files getting very big!

  • Under the install directory (normally c:\program files\witness\) there is a directory called “properties”
  • In there look for a file called “”
  • If not, create the file and put this line of text there:
  • log.level=WARN
  • Save and close file
  • Then reboot server or restart the ContactStore service and the log files should stop being an issue.