Enter the hunt group number of the voice mail system in
MCD 3300
How to access the 3300 console via IP
Want to issue command to the 3300 via IP instead of a serial cable?
Issue commands such as:
Restart Web server or restart the FTFP server or restart the embedded voicemail
You will need a terminal emulator, i use putty
Use the settings below, change the IP to match your controller obviously.
You will need the same credentials you use to log onto the web page .
How to access the 3300 console with a serial cable
You will need a 9 pin Null modem lead
Connect it to the front of the controller serial port on the left of the front.
Open your terminal emulator, I use putty
Change the settings as below making sure to choose the correct com port on your laptop/PC
No credentials needed when using Serial connection.
How to turn VLAN off from terminal.
Oops you can no longer access the controller after setting the VLAN on IP settings
How to change and check if system is in day or night service
How to change and chk if in day or night service
- In Maintenance Commands type
- CP Service Day/ Night1 / Night2 / Display
Message Waiting indication light not working after upgrade to MCD6.0
- When you press the MWI button it lo longer rings voice mail
- Screen says “Not allowed”
- Known fault on MCD 6.0. Should have been fixed in SP1
- Work around: programme the voicemail hunt group number in to form “Call Coverage Services”
- Choose Call coverage number 1, “Voice Mail” tab, enter voice mail hunt group number
- Set the user to use “Call coverage services” number one
- this can be found under “User and Devices” / “Service Details” at the bottom
Fixed in MCD 6.0 SP1
How do you tell which type of 3300 you are looking at remotley?
- In maintenance commands type PLATFORMTYPE
[clippy value=”PLATFORMTYPE”].
How to make voicemail to email on the 3300 connect to MS exchange 2010
- Exchnage 2010 does not have the SMTP role installed by default, install it
- Make sure the 3300 has an entry in the Domain DNS server
Sending or restricting CLI on HIP COM SIP trunks.
- *31 turn off cli totally (send to line once, not per call)
- #31 turn on cli totally (send to line once, not per call)
- *67 turn off cli on each call
- *65 turn on cli on each call
Help on timers for re-routing, recall and forwarding
- Scenario A: Call comes in on trunk hits nupoint AutoAttendent,
option 1 is choosen and call is blind transfered to an extension.
After a time of no answer the call is “recalled” to the AutoAttendent.
Which timer is used: As the call in on the trunk it uses the COS of the trunk. - What timer is used for “MultiCall delay-ring”? It uses the phones COS option “Delay Ring Timer”
- When using Re-route “first alternative” which timer is used? The phones COS “Call FWD no answer timer”
- When using Re-route “Second alternative” which timer is used? System options/Call Re-routing Timer
The COS “Call Forward – No Answer Timer” determines the length of time a call will ring a station before it is forwarded to the next programmed destination. The timer is reset each time the call is forwarded.
The System Option “Call Rerouting Timer” determines the length of time from initial call setup until the unanswered call is rerouted to the destination programmed in the Call Rerouting Second Alternatives form. The timer remains active through all COS-controlled call forward programming that may be activated at the destination station
More help
Assuming SX2K or 3300:
If the key appearance is also a PRIME number on a set somewhere then it’s call rerouting on first alternate will be controlled by the COS of the set where it is prime. Call reroute second alternate will always be controlled by the call rerouting timer in the system options assignment form. 2nd alternate destination is not controlled by class of service.
With no call reroute 1st or 2nd alternate, then user-programmed forwarding (if any) takes over. However, user-programmed forwarding only applies to the PRIME number. In this case the amount of ring time on each instrument in a daisy-chained string of multiple forward hops will be determined by the COS of each set in the chain. With daisy-chained user-forwarding all forward hops must be prime numbers except the final destination can be a softkey.
Black magic comes into play when we begin dealing with extensions that are not prime (anywhere) and appear only as softkey appearances.
In the first place, key appearances that are softkeys only and do not have a prime appearance anywhere cannot be user-forwarded, period. Please note the period. They can only be rerouted via the call rerouting tables.
However, CLASS OF SERVICE still comes into play. What determines the class of service of a “softkey” is the class of service assigned to the instrument where the softkey first appears. To find out, look at the MULTILINE SET GROUP (MU S G) assignment form for the softkey extension you’re interested in. This form will show the PRIME EXTENSIONS of all sets where the softkey appears. The first set in the list is the one that governs class of service behavior of the softkey.