Author: Paul

Forgot/Lost admin password or account on CCM/vCSM

Posted on by Paul
  1. Run “SQL server management studio” and login
  2. Browes to “Databases/CCMData/Programmability/Stored Procedures/”
  3. Find “dbo.proc_Config_Employee_CreateAdminAccount”
  4. right click on this and select execute stored procedure.
  5. Enter a 1 in the value field then OK it.
  6. This should now create a user default admin employee called _admin _password

Continue reading →

Why wont my vCCM collect any ACD data or SMDR data?

Posted on by Paul
  1. Make sure the correct computer name is entered in “This media server is installed on the computer you named …..”
  2. Check the registry setting “HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\prairieFyre Software Inc\CCM\Common”
  3. Reboot server
  4. If still no good re-run the configuration wizard making no changes
  5. Note: Non 64bit OS miss out the “wow6432node” bit

vCCM-machinename vCCM-Machinename-yoursite vCCM-RegeditMachinename

How do i use putty on a MITEL Standard Linux server (MSL)?

Posted on by Paul
  1. Download putty from here   (My mirror ) putty
  2. Under host name enter ip address of MSL server
  3. Set connection type to SSH
  4. Hit open
  5. Accept certificate
  6. Use “admin” account to see console or “root” account for trouble shooting.
  7. Same password for both accounts you entered on install of MSL
Console of MSL

Console of MSL

Root login of MSL

Root login of MSL

 

 

 

 

 

 

 

 

 

Putty interface

Putty interface

 

 

 

How do i trouble shoot SIP trunks on Mitel Border Gateway (MBG)?

Posted on by Paul
  1. Type this in on putty root logon
  2. tcpdump -s0 -i eth0 -w testsip.pcap  .Useful examples
  3. eth0 is the NIC, if you have two NIC’s in your MBG then you may want to use eth1
  4. Start it running before making test call and stop it running after with “Control C”
  5. then sftp it with winsftp and open testsip.pcap in wireshark   (my mirror –winscp517setup)
  6. Also on MCD 5.0 and above you can now do “Sip TCPDump on/off” in the maintanence commands
  7. This creates a file in the “vmail” directory on the mitel
  8. Ftp to the mitel which will put you in the “sysro” directory.
    You need to go one directory up to get the the vmail directory
  9. Same logon to FTP as phone system

Note Gamma Tech Support number = 0808 178 8000 option 1, 1, 2

 

Update June 2021

The newer veisons of MBG have a useful feature that splits the wireshark capture in to managable file sizes

Here is an example of how to do the same via TCPDUMP on the older version of MBG that dont have this feature

I had a customer where they had 1000’s of phones connecting to 2 x MIVB with 2 x MBG SBC’s accross 10’s of sites

When they had a speech quality issue and i needed to prove the speech was poor before it got the MBGSBC i started a wireshark capture.

Of course the file got far to be far to quickly.

To try and remendy this i needed to filter the capture to only collect the packets going to the particular phone subnets

As well as the packets going ot he phone system so i could capture the signalling

tcpdump -n \(net 10.1.2.0/24 or net 10.1.36.0/24 or net 172.20.26.211\) -C 500 -W 20 -w sbc1.pcap -Z root

-n = do not look up DNS for the IP’s

net 10.1.2.0/24 = include all packets coming from and to that subnet

net 10.1.36.0/24 = include all packets coming from and to that subnet

net 172.20.26.211 = include all packets going to and from the phone system

-C 500 = file size limit

-W 20 = number of files to create before rolling over (Note the upper case)

-w sbc1.pcap = file name to write too (once the first file has reached 500mb the next file is created with a 01 appended)

-Z root = file permission ( you will get permission denied with out this)

This should collect all the RTP going through the MBGSBC as well as the SIP signalling to and from the MIVB

so you can still use wireshark to inspect and filter the captured file like i explained in these posts 1 2 3

Source web pages 1 2 3