- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system
- enable lua chnage from 1 to 0.
- reboot
Author: Paul
How to enable “Record a call” feature on Nupoint”
- 3300 Programming
- Create some Record a call ports (RAC)
- Device type 5420 with the same COS settings as the voicemail ports
- Add the RAC ports to the same huntgroup as the voicemail ports (put them at the end)
- Create another hunt group, circular, with just the RAC ports, type recorder
- Programme a RAC button under the phones that want to use this feature
- Add the COS option “RAC Active=yes” to the phones COS
- There are more RAC features in the COS enable as required
*This way the ports can still be used by the voicemail but only after all others are used
- Nu point programming
- Firstly make sure you have the license
- You need a normal voicemail line group with the RAC ports last
- Customise a FCOS to include the RAC feature bit 291
- For MAS deloyments add the feature bit 14
- Assign the FCOS to all the mailboxes that will use the RAC feature
How to enable “dial back” feature on NUpoint
- To give the mailbox user an option to dial back the person who left them a voicemail…
- Create a new FCOS and tick the following FCOS features: 270 Enable Dial-Back Feature
- Allows users to dial back a caller who leaves a voice mail.
- Used in conjunction with feature bits
- 263 (Store Caller Line Id as a phone or mailbox number )
- 264 (Play outside caller user interface (with FCOS bit 280))
- and 280 (Enable CLI outside caller interface (with FCOS bit 264))
- to enable the Dial-back feature.
- Dont forget to allocate the new FCOS to the mailboxes that rewuested the feature
- The voicemail ports will need to have the correct COR on the 3300 to allow outgoing calls
Sending or restricting CLI on HIP COM SIP trunks.
- *31 turn off cli totally (send to line once, not per call)
- #31 turn on cli totally (send to line once, not per call)
- *67 turn off cli on each call
- *65 turn on cli on each call
Live Business Gateway (LBG) wont license on MS 2008R2
- Problem is security, App unable to create the needed files
- Run the LBG applete in “Administrator” mode
- Right click the app in control panel and “Run as Admin”
How to stop MCA prompting upgrade every time you start UCA
- When ever you start UCA a prompt appears to upgrade the MCA software
- This appears because the UCA thinks you have an older MCA
- To “refresh” the UCA about the MCA web browes to the UCA
- Click “Configure” then choose the AWC/MCA tab along the top
- You should have yout AWC configured in this tab
- Click refresh button next to the configured path of the AWC/MCA
- You will see the figures chnage at the bottom of the page.
- Now the UCA and AWC/MCA have the correct versions for each other
How do I install MSL and Blades form USB Drive?
- Download this programme. (My Mirror – usbit161)
- Run the tool in Administrator mode by right clicking on exe
- Now you have a drop down menu where you can choose “Device mode”
- The rest should be straight forward. Add your iso to the “favorites list”
- Click on the drive you want to send it to
- Click “Restore”
Trouble shooting UCA
- When logging a call the Mitel Tech Support you can include some helpful logs
- On the UCA client click on the mitel symbol and choose “Send problem Report”
- Enter some details in the box that appears and click “Send Report”
- This then creates a file on the MAS/UCA server called “feedback_timedate_message”
- To get this file goto “view log files” on the MAS/UCA and use the dropdown menu
to choose the file, then select download from the option below - Send to mitel with your ticket
How to use UCA remotly with a Desk Phone
This has changed in version 6 UCA
- First you need an Mitel Border Gateway (MBG) with Web proxy
- In Ver5.0 you programme the client as softphone as well as the normal desk phone
- Programme the soft phone DN as any free number and enter the MBG external IP address
- Click “Retreive the certificate” and get the administrator to approve the certificate in the MBG
- After cert has been “approved” you should get a message telling you so in the UCA client
- In the MBG add a minet user with the DN you used in the client
Help on timers for re-routing, recall and forwarding
- Scenario A: Call comes in on trunk hits nupoint AutoAttendent,
option 1 is choosen and call is blind transfered to an extension.
After a time of no answer the call is “recalled” to the AutoAttendent.
Which timer is used: As the call in on the trunk it uses the COS of the trunk. - What timer is used for “MultiCall delay-ring”? It uses the phones COS option “Delay Ring Timer”
- When using Re-route “first alternative” which timer is used? The phones COS “Call FWD no answer timer”
- When using Re-route “Second alternative” which timer is used? System options/Call Re-routing Timer
The COS “Call Forward – No Answer Timer” determines the length of time a call will ring a station before it is forwarded to the next programmed destination. The timer is reset each time the call is forwarded.
The System Option “Call Rerouting Timer” determines the length of time from initial call setup until the unanswered call is rerouted to the destination programmed in the Call Rerouting Second Alternatives form. The timer remains active through all COS-controlled call forward programming that may be activated at the destination station
More help
Assuming SX2K or 3300:
If the key appearance is also a PRIME number on a set somewhere then it’s call rerouting on first alternate will be controlled by the COS of the set where it is prime. Call reroute second alternate will always be controlled by the call rerouting timer in the system options assignment form. 2nd alternate destination is not controlled by class of service.
With no call reroute 1st or 2nd alternate, then user-programmed forwarding (if any) takes over. However, user-programmed forwarding only applies to the PRIME number. In this case the amount of ring time on each instrument in a daisy-chained string of multiple forward hops will be determined by the COS of each set in the chain. With daisy-chained user-forwarding all forward hops must be prime numbers except the final destination can be a softkey.
Black magic comes into play when we begin dealing with extensions that are not prime (anywhere) and appear only as softkey appearances.
In the first place, key appearances that are softkeys only and do not have a prime appearance anywhere cannot be user-forwarded, period. Please note the period. They can only be rerouted via the call rerouting tables.
However, CLASS OF SERVICE still comes into play. What determines the class of service of a “softkey” is the class of service assigned to the instrument where the softkey first appears. To find out, look at the MULTILINE SET GROUP (MU S G) assignment form for the softkey extension you’re interested in. This form will show the PRIME EXTENSIONS of all sets where the softkey appears. The first set in the list is the one that governs class of service behavior of the softkey.