Mitel support will ask you for a “support Package” when you log a call for the CCM / MiContact Centre.
I could not find a document on how to do this and don’t remember it being covered on training.
EDIT: A kind person provided a link to the official how to
Must be done from the CCM server.
Open and log in to the CCM Client (CCC)
Click Tools / Management / Support
Save this file and upload to Mitel support. These files can get quite big so you will probably need to upload to a FTP server or similar .
If you don’t get this prompt to download, maybe because of internet explorer security settings, you can grab the file form
[drive]:\Program Files\prairieFyre Software Inc\CCM\Websites\CCMWeb\downloads\
[drive]:\Program Files (x86)\prairieFyre Software Inc\CCM\Websites\CCMWeb\downloads\
If the you get an error the files will be collected in a sub folder \SupportPackageTemp, before zipping.
See also Link