When installing the MiCollab client you are also prompted to install the Mitel Collaboration Advanced client (MCA). If you are using a teminal server or citrix you may wish to install the app into a standard location rather than c:/users/username/appdata…..
To do this you will need the MCAClient-admin.exe file rather than the MCAC-launcher that you get fro the MCA website.
I could find the file on the server under
but wanted to web browse to that file to download it.
Could find it for 10 minutes and didn’t know how to scan the website fro downloads.
Finally found it in the audio web conferencing user help manual
If you have a need to test that a link is stable between servers
e.g. between an MBG and a Micollab
If you are having issue with the Micollab client showing when you are in a meeting that is set in your outlook client then you need to check this log file.
Log into the MSL using putty.
If you don’t know how to then check out this earlier post
Log in a “root” and use same password as “admin” (Normally)
If you have a pfx file you will need to decrypt it (unless you are on the latest version on MSL)
If the file was named wildcard certificate the instructions would be something like the below
You will need the password to decrypt the pfx file. This was created the same time as the certificate
Micollab client pictures show as Red X in admin web page.
UCA WEB Client
The old address is https://uca.mycompany.co.uk/ucweb
The new address is https://uca.mycompany.co.uk/ucs/webclient
Just had an issue where some of the MiCollab clients could not see their voicemails in the visual voice window.
I knew I had it set correctly as all accounts were using same licenses and FCOS
The client icon would change in the system tray and a tape reel icon would appear in the top right hand of the client but know message in the window
Besides this issue the client worked fine
What I eventually found out was that all clients that were working had Windows Media Player installed. WMP.
I saw in the release notes that it is a pre-requisite
The “N” version of windows does not have MWP installed in default but I believe you can add it on manually
The version the customer had was “Enterprise” but it had no WMP. May be a custom install image was used.