Micollab test Active directory connection

Just had this issue where the Micollab no longer connects to the customers active directory server.

The test to try and prove the connection is working is done from the console

Via putty for example

openssl s_client -showcerts -connect {AD Server}:636

How to download MCAClient-admin.exe from MiCollab server

When installing the MiCollab client you are also prompted to install the Mitel Collaboration Advanced client (MCA). If you are using a teminal server or citrix you may wish to install the app into a standard location rather than c:/users/username/appdata…..

To do this you will need the MCAClient-admin.exe file rather than the MCAC-launcher that you get fro the MCA website.

I could find the file on the server under

usr/awc/connpoint/content/

but wanted to web browse to that file to download it.

Could find it for 10 minutes and didn’t know how to scan the website fro downloads.

Finally found it in the audio web conferencing user help manual

http(s)://<servername>/wd/MCAClient-admin.exe

Linux – log ping command results with time and date

If you have a need to test that a link is stable between servers

e.g. between an MBG and a Micollab

Continue reading

MWI tool on MAS/Nupoint

Useful tool to turn on/off MWI lamps from the MAS/Nupoint console.

Logon to MAS via putty  – if you don’t know how, see my other post

Instead of logging on as “admin” use “root” with the same password

type – “slight”

It will prompt you for a mailbox number

You can then turn light on, off, and set to current value.

In another  putty window you can use command “vccs -m”

This will show you live commands being sent to the phone system

Visual voice in MiCollab client and NUpoint

Just had an issue where some of the MiCollab clients could not see their voicemails in the visual voice window.

I knew I had it set correctly as all accounts were using same licenses and FCOS

The client icon would change in the system tray and a tape reel icon would appear in the top right hand of the client but know message in the window

Besides this issue the client worked fine

What I eventually found out was that all clients that were working had Windows Media Player installed. WMP.

I saw in the release notes that it is a pre-requisite

The “N” version of windows does not have MWP installed in default but I believe you can add it on manually

The version the customer had was “Enterprise” but it had no WMP. May be a custom install image was used.