Web proxy troubleshooting. Logs to check.

The logs to check when accessing the AWV through a web proxy are located on the web proxy MBG

/var/logs/httpd/access_log

and

/var/logs/httpd/error_log

The best way to watch them as you perform a test connection is using the “tail -f” command in putty or from the console

If you dont know how to putty to see the mbg console check out this post

Example:

tail -f /var/log/httpd/error_log |grep {your ip address you are connecting from}

and

tail -f /var/log/httpd/access_log |grep {your ip address you are connecting from}

MSL port query commands, web proxy etc

Run these commands from putty or the console. Login as root not admin

Dont know how to putty to the MSL/MBG/Micollab? See this post

nc -vz {AWV URL} 443
nc -vz {AWV URL} 4443
nc -vz {AWV 2nd URL} 443
nc -vz {AWV 2nd URL} 4443

URL will be the Micllab FQDN and the AWV FQDN

E.G. conference.yourdomain.com and conference1.yourdomain.com

When the command is ran you should get a “succedded” back

Micollab test Active directory connection

Just had this issue where the Micollab no longer connects to the customers active directory server.

The test to try and prove the connection is working is done from the console

Via putty for example

openssl s_client -showcerts -connect {AD Server}:636

How to download MCAClient-admin.exe from MiCollab server

When installing the MiCollab client you are also prompted to install the Mitel Collaboration Advanced client (MCA). If you are using a teminal server or citrix you may wish to install the app into a standard location rather than c:/users/username/appdata…..

To do this you will need the MCAClient-admin.exe file rather than the MCAC-launcher that you get fro the MCA website.

I could find the file on the server under

usr/awc/connpoint/content/

but wanted to web browse to that file to download it.

Could find it for 10 minutes and didn’t know how to scan the website fro downloads.

Finally found it in the audio web conferencing user help manual

http(s)://<servername>/wd/MCAClient-admin.exe

MWI tool on MAS/Nupoint

Useful tool to turn on/off MWI lamps from the MAS/Nupoint console.

Logon to MAS via putty  – if you don’t know how, see my other post

Instead of logging on as “admin” use “root” with the same password

type – “slight”

It will prompt you for a mailbox number

You can then turn light on, off, and set to current value.

In another  putty window you can use command “vccs -m”

This will show you live commands being sent to the phone system