How to copy mailbox Name or Greeting recording to use on a new server

How to copy mailbox Name or Greeting recording to use on a Nupoint new server

Mitel Tech document # HO2013

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MICR – How to: Delete MICR users when in sync with Active directory


Create a new DWORD called AllowDeleteUsers and set the value to 1 under:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Computer Telephony Solutions\ActiveDirectoryIntegration

Or for 32 bit system

If you set this DWORD registry value to 1 (at the server), and then login from call recording admin, you´ll find you´re able to delete an AD-imported user:

HKEY_LOCAL_MACHINE\SOFTWARE\Computer Telephony Solutions\ActiveDirectoryIntegration\AllowDeleteUsers


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Which files can i delete on the Micollab server?

Putty on to Micollab (MSL) (If you don’t know how check here)

Despite how it sounds these files are safe to delete


Find other files that might be eating hard drive space here

MICC error Foreign Key Constraints



Problem: tblConfig_AgentGroupMembers : ForeignKeyConstraint tblConfig_AgentGroup_tblConfig_AgentGroupMembers_fk_constraint requires the child key values (d5dac6e3-f237-40bc-806b-2d9d4713c066) to exist in the parent table.

select * from tblConfig_AgentGroupMembers where FKAgentGroup like ‘d5dac6e3-f237-40bc-806b-2d9d4713c066’

Problem: Error: 2018-Jun-13 16:29:29.376   Synchronization failed – System.Data.ConstraintException: tblConfig_QueueAgentGroupMembers : ForeignKeyConstraint tblConfig_Queue_tblConfig_QueueAgentGroupMembers_fk_constraint requires the child key values (c3ca877f-85ca-41be-b3bc-bef09140752b) to exist in the parent table.

statement to find it: select * from tblConfig_QueueAgentGroupMembers where FKQueue like ‘c3ca877f-85ca-41be-b3bc-bef09140752b’

To remove change remove select * and replace with del

MICC unable to login to web page after upgrade/repair

I just upgraded MICC 8.1.1.- to all appeared to go well until i tried to login in to run some reports

The web paged showed an error advising the user didn’t have permission

The issue appears to be the account used for the application pool had been reset to default.

In default this is set to local system. It needs to be set to the account you are using for your services.

Right click on the PrairieFyre application pool and choose advanced settings. Scroll down and change the Identity.



How to: Import MCD directory into UC360

OK, so I’ve tested this out and it actually works pretty good.

The manual states that the only supported .csv file is from the Telephone Directory form off of the 3300 (Also note that the .csv must be renamed to MN_Generic.csv in order to work).

To test, I used an older SanDisk Cruzer Micro 2.0 GB USB stick. I had it formatted to FAT32 (Not sure that it matters though). I also tried a USB hard drive which did not work.

It was blank but according to the manual it HAS to be in the x://uc360/backups directory. Once I created that directory, I placed the .csv in there and then off of the UC360 I went to Settings > Advanced > System Settings > Contact Settings. I then check marked the Populate from CSV file: MiVB, MiVO-250 option, and then pressed the Import Contacts from USB option, I then got a Contacts CSV files copied confirmation on the UC360. I then went into the Contacts section on the UC360 and sure enough, all the contacts were in there!


Credit goes to IronGladiator